Privacy Policy

This Privacy Policy explains how Business Bandwidth (we, us, our) collects, uses, stores, and discloses personal information in Australia. We are committed to handling personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

If you have questions about this policy, contact us via the Contact page.

What information we collect

We may collect personal information such as:

• name, email address, phone number
  
  
• business name, website, and role
  
  
• information you submit in forms, downloads, applications, or calls
  
  
• notes from strategy calls or coaching sessions (where relevant)
  
  
• payment and billing details (where applicable)
  
  
• technical data such as IP address, device type, browser, and pages visited (via analytics and tracking tools)
  
  

You can browse parts of our website without providing personal information, but some tools, downloads, and bookings require it.

How we collect information

We collect personal information when you:

• complete a form on our website
  
  
• download a resource or register for a tool
  
  
• book a strategy call
  
  
• apply for a program or purchase a service
  
  
• email or message us
  
  
• engage with our ads or content
  
  
• use our website, where cookies and analytics are enabled
  
  

Why we collect and use your information

We use personal information to:

• deliver resources, toolkits, and downloads you request
  
  
• book and conduct strategy calls
  
  
• assess applications for programs and services
  
  
• provide coaching, consulting, and advisory services
  
  
• send relevant updates, resources, offers, and workshop information
  
  
• improve our website, resources, and user experience
  
  
• manage billing, payments, and service delivery
  
  
• comply with legal obligations
  
  

We do not sell personal information.

Marketing communications

If you opt in, we may send you emails about resources, programs, workshops, and updates. You can unsubscribe anytime using the link in our emails or by contacting us.

Even if you unsubscribe from marketing, we may still contact you about service related matters, for example confirmations, delivery of requested resources, or important updates relating to an active engagement.

Sharing your information

We may share personal information with trusted third parties only when needed to deliver services, such as:

• email and marketing platforms
  
  
• booking and calendar tools
  
  
• payment processors
  
  
• website hosting and analytics providers
  
  
• professional advisors (where required)
  
  
• specialist partners or delivery providers, only where you request support or a referral
  
  

If we introduce you to a specialist provider, we will share only the information required to make the introduction and progress the request, for example your name, business, and relevant context.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

No method of transmission over the internet is completely secure. You share information at your own risk, but we work hard to maintain appropriate safeguards.

Access and correction

You can request access to the personal information we hold about you, and request corrections if it is inaccurate, out of date, incomplete, irrelevant, or misleading.

Cookies and analytics

We may use cookies and similar technologies to:

• understand how visitors use our website
  
  
• improve performance and conversion
  
  
• measure marketing effectiveness
  
  

You can usually disable cookies through your browser settings, but parts of the site may not function properly.

Third party links

Our website may link to third party sites. We are not responsible for the privacy practices of those sites.

Overseas disclosure

Some of our service providers may store data overseas, for example email platforms, analytics tools, or cloud services. We take reasonable steps to ensure providers handle data appropriately.

Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be published on this page.

Contact and complaints

If you have concerns about privacy, contact us via the Contact page. We will respond as soon as practical.

If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).